As a “Boomer” who came of age during the Vietnam War, the Beatles, Bob Dylan, and the Rolling Stones, I struggle sometimes with technology.
I admit it. I don’t always download, upload, or side-load the right app, nor do my passwords always line up nicely.
My personal relationship with most technology is “love/hate” at best, and I resist with all my might giving in to it’s constant demands.
Now, with A.I. virtually taking over everything, I’m fighting back.
I’m mad as hell and not going to take it anymore.
Not long ago, I got an email from the mortgage company, asking about my home insurance. I was told to go to their website, sign in, and upload documents confirming the insurance was current.
Why they just couldn’t call my insurance company for this I do not know.
I responded to the email and received back a “Sorry this email address is not monitored, please go to the website and access your account.”
So, they can send me an email but I cannot reply via email?
I made a note to myself that from then on, I would always send them back an auto-reply saying my email is not being monitored, please go to my personal website, log in, establish an account, and upload their documents.
Not wanting to jeopardize the status of my mortgage, I next tried calling them on one of the 5 telephone numbers listed at the bottom of my mortgage statement.
Of course. I promptly entered A.I. telephone hell.
An hour later I hung up.
I was over it.
Then a crazy idea hit me that sent me rummaging through my desk drawers to find a pen and paper.
Some of you reading this might also have experience using these two items.
Others, I’m sure, are familiar with the phrase “the pen, (and paper) is mightier than the sword (and big business, big government, and big A.I.)”.
Aptly armed, I rolled up my sleeves, tossed down a strong cup of iced coffee (to chill my veins and energize my anger), and began hand-writing the mortgage company a letter on actual paper, in pen, and using CURSIVE.
Trust me on this. They will rue the day they messed with this Boomer.
I wrote a request for a copy of my mortgage, a breakdown of interest rate calculations along with insurance/tax payments, AND asked that a written response be mailed via USPS to me, AND a face-to-face meeting to discuss my account.
My old school rebelliousness was alive and kicking.
When finished, I folded the paper nicely, reached for an envelope. Thatʻs when I stopped as the devil in my ear whispered further instructions.
So I unfolded the letter, tightly crumpled it, opened it, and re-crumpled it in my fist. Next, I somewhat smoothed out the wrinkly paper, only to make a small tear on the top and at the bottom. Very tiny tears. Just enough to get jammed in any machine attempting to scan the letter for A.I. review.
To complete the task, I drove to the post office to put icing on the cake. I mailed my letter with “return receipt with signature” requested.
Rebel satisfied.
It’s been two months now, and I’ve heard nothing back. Neither an A.I nor human-crafted reply. My regular monthly statements all look and feel normal.
I called my insurance company and spoke to a very nice HUMAN lady who told me all is good.
Pen, paper, cursive, written-report request, in-person meeting request, crumple, tear, and return receipt. To me, this was a Boomerʻs Revenge equivalent of the group “Anonymous.”
Remember them? They gained notoriety in the 1990s by organizing the online Distributed Denial of Service (DDoS) attacks. You know, the attacks that shut down big businesses and government agencies by overwhelming computer systems with online requests.
Now I’m certainly not recommending vandalism or causing harm to any large corporations operated by A.I. and owned by oligarchs who pocket obscene profits by preying on the elderly, the vulnerable, and the technologically unsophisticated.
But this Boomerʻs Revenge tactic could, hypothetically, be used to communicate with health insurance companies denying treatment, government agencies failing to provide appropriate services, or just about any large corporation failing to respect and/or seeking to overcharge and otherwise abuse us old guys.
I gotta wonder, though. What would happen if 40 million victims (young and old) of predatory federal student loans decided to hand-write using pen, paper, AND cursive, to the U.S. Department of Education—requesting a copy of their original loan agreement, and detailed history of payments, charges, and interest computations?
Seriously. If you or your business wants to communicate with me, provide a human being for me to actually talk to. Not a machine. Otherwise, we can exchange notes written on paper in cursive and delivered via the mail.
